With more and more businesses and government agencies using WhatsApp as their primary means of communication, several legal and regulatory issues need to be mitigated.
While some companies have banned WhatsApp to prevent employees from communicating outside of work hours, many others still allow its use because it is a useful collaboration tool and there are now enterprise-grade solutions that can capture and record WhatsApp chats, content, and metadata in real time such as WhatsApp call monitoring.
To make the most of WhatsApp in a compliance business setting, consider the following group chat configurations:
- Basic Group Messaging
If you have two or more workers working together on the same project, you should be able to keep in touch with WhatsApp’s basic group chat features. Group members can easily communicate with one another, discuss business-related topics, and share digital files in this type of chat.
- Topic-Based Group Chats
Certain businesses and government entities (particularly those in charge of maintaining public order) necessitate cross-departmental or inter-regional cooperation to produce optimal results.
By organizing a conversation session around a specific topic, team members with expertise in each area can share their knowledge with the community. Setting up a chat where conversations are organized by topic rather than time might further reduce the amount of time spent on unrelated topics.
- Channels by Department/Team
Managers at any level of a business can set up a WhatsApp group message to be the primary means of mobile communication for their team or department (e.g., human resources, IT, marketing, etc.). These lines of communication inside a team have the potential to improve the flow of information between upper management and their staff, streamline collaboration, and expedite the decision-making process. This also makes WhatsApp call recordings easier as it is sorted by organization.
In a nutshell…
WhatsApp’s Group Chat function is one way it facilitates teamwork in the workplace. While group chat is a standard component of most business chat apps, WhatsApp adds functionality that helps employees communicate more effectively and in a more personable way.
TeleMessage’s WhatsApp Archiver is a one-of-a-kind technology that allows banks and other financial institutions to record and archive WhatsApp communications, including group chat threads, addressing compliance and regulation challenges. Using this system, your staff will be able to continue using WhatsApp for business discussions like they are accustomed to.
Check out this in-depth infographic by TeleMessage on the various functions you can apply on WhatsApp to remain productive and compliant in a business setting.
